"Very fast and efficient. Maybe this is the best Food, groceries delivery & bill payments app y'all need."
Pattie Aime
#KilaKituKipo
About duka.direct
duka.direct is the fastest growing app based e-commerce platform in Tanzania. The platform which is engineered by Selcom Tanzania, is equipped to bring buyers and sellers together across an array of product lines including food delivery, grocery, fuel and gas delivery, insurance, utility payments and much more. Guaranteeing affordable prices, duka.direct offers a comprehensive order fulfillment process from order processing to delivery, coupled with a suite of ancillary services such as digital payments, real-time order status updates and complete transaction visibility.
Our Mission is to offer the best service and bring convenience, savings and quality to your shopping life. We are armed with expertise and technology to ensure every product is carefully scrutinized and passes our quality assurance checks before delivering it to our customers.
At duka.direct, we take your feedback very seriously and take every action to make sure our customers are satisfied with our services. We understand the difficulty in maintaining a balance between demanding jobs, schedules and family commitments. Why spend hours for basic needs like grocery and household essentials product shopping when you can order quality and reliable products at the comfort of your palm, and have the order delivered to your doorstep or pick it up at the hub at your convenient time?
Our Mission is to offer the best service and bring convenience, savings and quality to your shopping life. We are armed with expertise and technology to ensure every product is carefully scrutinized and passes our quality assurance checks before delivering it to our customers.
At duka.direct, we take your feedback very seriously and take every action to make sure our customers are satisfied with our services. We understand the difficulty in maintaining a balance between demanding jobs, schedules and family commitments. Why spend hours for basic needs like grocery and household essentials product shopping when you can order quality and reliable products at the comfort of your palm, and have the order delivered to your doorstep or pick it up at the hub at your convenient time?
Why duka.direct
duka.direct is multifunctional app that integrates features for food delivery, grocery delivery, storefronts, package courier services, utility payments, gas and fuel delivery and even services like pharmacy deliveries or other retail items. Users can access a single application to order meals, shop for groceries, send or receive packages, and more. The advantage lies in the streamlined user experience, allowing individuals to manage a variety of delivery needs without having to switch between multiple apps.
duka.direct incorporates multiple payment options to cater to the diverse preferences and needs of its users. These payment options include debit cards, mobile wallets, Push USSD, Selcom Pay Tills and QR codes and cash on delivery. By providing a variety of payment methods, the app ensures that users can choose the option that aligns with their convenience and preferences.
Looking at how you are interacting with the app, we offer personalized recommendations, discounts, and promotions based on individual preferences and order history. Making the app feel more intuitive and user-friendly.
duka.direct offers regular deals, discounts, Qwikrewards cashback and other loyalty programs incentivizes users. We appreciate your loyalty.
duka.direct is a reliable delivery service platform, with accurate ETAs and efficient handling of orders, builds trust and satisfaction among users.
Implementing robust security measures to protect user data and transactions, ensuring a safe and secure environment for users to use duka.direct
Providing responsive and helpful customer support adds an extra layer of reliability, addressing user concerns or issues promptly and efficiently.
A well-designed, intuitive app interface that is easy to navigate enhances the overall user experience, making it simple for users to place orders and manage their interaction the platform.
Kuwa dereva wa duka.direct
Tunakupa nafasi ya kujipatia kipato kwa ku-deliver order za duka.direct
Become a merchant
duka.direct enhances your customers' experience and introduces you new ones.
Kuwa dereva wetu sasa
- -1-
Kitambulisho
Uwe na namba au Kitambulisho cha Taifa (NIDA) na barua ya Serikali ya Mtaa - -2-
Leseni
Uwe na utambulisho wa mlipa kodi (TIN Number) na Leseni hai ya udereva wa Pikipiki - -3-
Wadhamini
Uwe na wadhamini wawili. Barua zao za Serikali ya Mtaa na vitambulisho vya Taifa (NIDA)
Become our merchant
- -1-
Identification
You need a NIDA ID or NIDA ID number. - -2-
Business License
You need to have a valid business license. - -3-
TRA TIN
You need a TIN certificate
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FAQs
You can pay for your order on duka.direct using the following modes of payment:
a. Selcom Pay (Lipa kwa simu)
b. Mobile Money (Tigo-Pesa, M-Pesa, HaloPesa, Airtel Money), Push USSD
c. Credit and debit cards (VISA and Mastercard/Airtel Money Mastercard/M-Pesa Mastercard).
d. Cash on delivery (COD) or using any of the mobile money wallets using the QR code or payment reference shown on the EFD receipt in case you decide you do not wish to pay in cash after all when the rider arrives at your location.
a. Selcom Pay (Lipa kwa simu)
b. Mobile Money (Tigo-Pesa, M-Pesa, HaloPesa, Airtel Money), Push USSD
c. Credit and debit cards (VISA and Mastercard/Airtel Money Mastercard/M-Pesa Mastercard).
d. Cash on delivery (COD) or using any of the mobile money wallets using the QR code or payment reference shown on the EFD receipt in case you decide you do not wish to pay in cash after all when the rider arrives at your location.
To view your order status, go to the "Menu" bar by clicking on the three horizontal lines at the top left corner of the home screen, and select "My Order". You will be able to see all your orders. Click on the orders that you would want to see the status for.
Yes, you can add multiple delivery addresses to your account. However, all items placed in a single order can only be delivered to one address during the time of checkout. If you want different products delivered to different addresses you need to place them as separate orders.
Certainly. At checkout, you can specify a different delivery address and add the number of a recipient. This is helpful if you want to order for a parent, friend or perhaps want to receive your package at work. You can arrange the delivery at no cost to your recipient.
You pick up your order at the pickup delivery address shown in the app when selecting the pick-up option for the partner you are shopping with. All pick-ups are advanced cashless payments only.
You need to click on "Forgot PIN" on the login page enter your mobile number and click on forgot password. A message with a reset PIN will be sent to your number. With this, you can change your PIN. In case of any further issues please contact our customer support team.
At the time of delivery, we advise you to kindly check every item as in the invoice. Please contact customer support on Whatsapp number +255659430043 (text only) for any missing item that is invoiced and we will find the solution for you with the Partner. If the issue is directly related to the Partner, then we will work on a resolution following guidance from the Partner.
Once you have selected and confirmed the time slot, please ensure you are available during that slot. We will try our best to contact you during a reasonable time before returning the order back to the Partner. In this case, we will try again during the slot, however, after the slot hours have elapsed we will either cancel or deliver again based on the type of order. Costs or extra charges may apply.
Our Partners exercise complete responsibility for the preparation, quality of the order. In the unlikely event that there is damage or any quality-related complaint, we request that you provide our Contact Centre with accurate and complete information when providing us with details through our Whatsapp number +255659430043 (text only). We will establish a solution for you which would either be store credit or replace the item after following guidance from the responsible Partner.
Currently, we are serving in Dar es Salaam. We would like to serve all our clients. Please let us know where you would like to see duka.direct extend services on the "Contact Us" page.
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Contact us
Phone: 0800714888 (Toll free)
Email: help@duka.direct
WhatsApp: +255 659 430 043
Email: help@duka.direct
WhatsApp: +255 659 430 043
Uhuru Heights
Bibi Titi Mohamed Road
11102 Dar es Salaam
Tanzania
Bibi Titi Mohamed Road
11102 Dar es Salaam
Tanzania
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